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Commonly Asked Questions

Home / Commonly Asked Questions

How long is the lease term? 

Laing Self Storage offers month-to-month leases, meaning no long-term commitment. We know how quickly things change in life and we will work with your needs.

When can I get to my belongings?

Convenience and ease of access is our goal. Most of our facilities are open seven days a week and offer long office and gate access hours, which vary by location. 

Will my belongings be safe?

Laing Self Storage facilities are equipped with state-of-the-art security to monitor the safety of your belongings: many facilities feature 24 hour videotaped surveillance & electronic gate access. Specific security features vary by location.

How can I make a payment?

Payments can be processed by mail, in person or through our website. You may also arrange to have your payment automatically deducted from your credit card.

Do you require insurance?

Laing Self Storage requires all tenants to provide proof of insurance coverage for all property stored at the facility. If you have a homeowner’s or renter’s insurance policy, it may cover your stored items. Please review your policy or contact your insurance carrier to find out. If you are providing your own insurance, we need a copy of your current certificate of insurance or declarations page for our records. If you don’t have a policy or are not sure what your current policy covers, affordable tenant insurance is available for purchase when you sign your lease.

How much notice do I need to give to move out?

You are required to log into your profile via our website and request a moveout date. Full details on the vacating policy will be provided for you at the time of move-in.


Do you prorate my move out?

Billing is done on your anniversary of your move-in date. Rent is never prorated or refunded. Tenants must vacate the storage unit no later than the anniversary date in order to avoid being charged for the next month.


Do you offer boxes and packing supplies?

We want to make your move as stress free as possible. At the moment, Laing Self Storage does not offer packing supplies at our sites, however if you need packing supplies we can order you whatever you need. 

What are temperature controlled units?

We offer temperature controlled units which are cooled in the summer and heated in the winter. Climate controlled storage units protect items that could be damaged by severe hot or cold, such as electronics, photographs or items made out of wood or plastic.

Can I store a RV/Camper/Car/Boat?

Laing Self Storage offers RV/Camper/Car/Boat storage at select locations. Please visit Laing Self Storage Conklin for availability.


Are there moving trucks available?

At the moment, Laing Self Storage does not provide or offer moving trucks for moving. 

Is my rate guaranteed for the lifetime of my stay with Laing Self Storage?

Laing Self Storage is committed to providing our customers with the most professional, safe and convenient self storage services. With that in mind, your monthly rate is not guaranteed for the lifetime of your stay with Laing Self Storage. Periodically, we find it necessary to make adjustments to our customers’ rental rates in order to keep up with the rising costs of doing business, and providing a safe, secure facility.

Are the facility details provided on the website standard for all Laing Self Storage locations?

Unit sizes provided are approximate. Unit features, pricing and availability vary by facility. All discounts and coupons are subject to terms and conditions based upon location and unit size.

What size locker do I need? 

Well, we don't know because we do not know how much stuff you have. But to give you a better understanding of the different size lockers we offer compared to how much content your house has, click here to visit our Unit Size Guide. 

What are the terms and conditions of this site?

Laing Self Storage makes no warranties on this site and its terms are subject to change at any point in time. Laing Self Storage is not responsible for technical difficulties of any sort including a network failure or delayed connection. In addition, Laing Self Storage will not be held accountable for the use or content of any websites accessed through or provided by this site.

Did we answer your questions?

Please feel free to contact a facility near you or use our corporate contact form for additional information.

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